Customer Satisfaction Survey 2007

Preview is committed to delivering quality across every aspect of its business and is also committed to an ongoing process of Quality Improvement.

As part of our ongoing commitment to maintaining and improving the quality of our products, service and support, we carry out an annual customer survey. This took place in the early part of November using an online customer satisfaction form.

We would very much like to thank all of you who took the time and effort to reply to the survey and we would also like to share the results with you.

The questions asked related to your experience with Preview regarding:

Q1 – Customer Focus / Responsiveness to your Enquiries
Q2 – Your satisfaction with the Products / Services
Q3 – Range of Products and Services
Q4 – Level of Expertise and Knowledge
Q5 – Our Ability to deliver on time
Q6 – Customer Support
Q7 – Conduct and Effectiveness of Preview Staff
Q8 – Overall Rating

We asked for these to be ranked from 1 to 5 with 1 indicating Poor and 5 being Excellent.

The overall response is shown below:

In addition, we were particularly pleased that 98% of those who responded stated that they would recommend Preview to others.

Some of the comments which were sent in included:

"I find Preview to be a company that takes a lot of the day to day problems I have, with tasks such as filing away from my staff. With Preview I know I can trust them to just get on with the tasks we require that's a rare commodity these days."

"Very efficient and first class service delivered for another year."

"We had various teething problems but feel that now Preview is fully in control of our account I would recommend to another company."

"I have been really happy with the service that Preview provides and I am recommending them to other Trusts within the NHS."

"Great service, quality customer care. Terrific."

Thank you again for responding to the survey and rest assured will be looking to maintain and improve on these next year as well.