Customer Survey 2006

Preview is committed to quality across every aspect of its business and is also committed to an ongoing process of Quality Improvement.

As part of our ongoing commitment to maintaining and improving the quality of our products, service and support, we carry out out an annual customer survey which we did during the month of November.

We would like to thank all of you who took the time and effort to reply to the survey and we would also share the results with you.

The questions asked were regarding:

Q1 – Customer Focus / Responsiveness to your Enquiries
Q2 – Your satisfaction with the Products / Services
Q3 – Range of Products and Services
Q4 – Level of Expertise and Knowledge
Q5 – Our Ability to deliver on time
Q6 – Customer Support
Q7 – Conduct and Effectiveness of Preview Staff
Q8 – Overall Rating

and we asked for these to be ranked from 1 to 5 with 1 indicating Poor and 5 being Excellent.

The overall response is shown below:

In addition, we were particularly pleased that 97% of those who responded stated that they would recommend Preview to others.

Thank you again for responding to the survey and rest assured will be looking to maintain and improve on these next year as well.